Payments
Our checkout provides secure credit card processing. We also offer Paypal invoices if you prefer.
Shipping Policy
DotbyDot workbooks ship free within Canada and the USA. Most packages arrive within 5-7 business days. We do not guarantee the arrival of packages on a specific day.
Packages are sent to the address you provide at the time of checkout. Please double check the information to verify it is accurate. We do not take responsibility for incorrect address information. Please make sure to include your apt. or suite number where necessary.
We offer guaranteed expedited shipping for an extra charge. Charges will vary per package. Please call for more details.
Our packages are sent through national carriers. If a delivery is missed , it is the customers responsibility to follow up with the shipping company via the tracking number provided for redelivery.
When a package gets returned to sender, shipping fees are non refundable.
Packages are sent to the address you provide at the time of checkout. Please double check the information to verify it is accurate. We do not take responsibility for incorrect address information. Please make sure to include your apt. or suite number where necessary.
We offer guaranteed expedited shipping for an extra charge. Charges will vary per package. Please call for more details.
Our packages are sent through national carriers. If a delivery is missed , it is the customers responsibility to follow up with the shipping company via the tracking number provided for redelivery.
When a package gets returned to sender, shipping fees are non refundable.
Refunds
Once an order is placed it usually ships within 1 business day. There are no returns on shipped merchandise.
There are no returns on digital files once the file is emailed to the customer.
Credit cards are processed at the time of checkout through a secure form.
If for any reason you decide to cancel an order after it was placed, please call right away. We will refund your order -5% restocking fee.
A package that does not arrive within 12 business days of shipping will be investigated. Please call or email to let us know. No claims will be excepted after 30 days on missing or damaged merchandise. All damaged packages require a picture to be taken and e-mailed to [email protected].
Please give us a call if you have any questions. We look forward to offering you quality material.
There are no returns on digital files once the file is emailed to the customer.
Credit cards are processed at the time of checkout through a secure form.
If for any reason you decide to cancel an order after it was placed, please call right away. We will refund your order -5% restocking fee.
A package that does not arrive within 12 business days of shipping will be investigated. Please call or email to let us know. No claims will be excepted after 30 days on missing or damaged merchandise. All damaged packages require a picture to be taken and e-mailed to [email protected].
Please give us a call if you have any questions. We look forward to offering you quality material.